This policy notice should be considered supplementary to our terms and conditions.
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When users browse this website they are tracked anonymously by Google Analytics, which provides us with simple visitor numbers & behaviour. This information is collected by the host server and by using browser cookies. Visitors are unable to rate, comment or upload any content using the shop system and therefore are not be monitored for these activities.
Visitors can use our contact forms to submit an inquiry on our products or services. These forms require you to provide basic contact information so we can issue a reply.
We collect information about you when you register for an account, place an order or make an inquiry. Other tracked interactions include going to the checkout and making a payment. In addition we use security software to protect this shop and its data, this software also monitors when you log-in or log-out of your account and when you request a password reset.
Unauthorised and failed attempts to log-in to the shop are also recorded by security software which extracts data from our host server. This data includes general location, date and time, IP addresses and detected browser or device information. This is part of the security system we have in place to stop and inform us of attempted data security breaches.
Any analytic information collected is used to ensure the website operates efficiently for the numbers using it. And to help us deliver our online shopping services. This basic non-personal data is collected by browser cookies and registers simple visitor numbers and page visits. Recaptcha v3, also from Google, is vital in helping to secure us from automated injection attacks by checking visitor activity before a form is submitted.
Our contact forms require the senders personal contact details so we can reply. The forms are emailed by this website straight to our customer service team and they use the information to reply. Contact details are only kept while dealing with an inquiry and are then deleted.
Your email address is used for shop account creation and for automatic notifications like order confirmation. New account holders may receive an email with their user name and instructions on how to set their account password. Submitted shipping addresses are used to create packing labels and as a target location for delivery. This personal information can be edited from within shop by using your account dashboard or on each new order.
Any account information you provide is used for security or to deliver shopping services and process orders. Your account details are kept within the shop system itself and stored until the account is deleted. Customers accounts are also automatically deleted after 12 months inactivity, and historic orders anonymised.
This shop personalises repeat visits and provides access to your order history. Historic orders contain the name and address details submitted at the time they were placed. In processing an order we may provide your selected delivery details to a chosen carrier, including any special instructions provided. We use payment gateways to process payments, these secure facilities collect legally required financial information for accounting and taxation reasons.
No personal information is shared with any other third parties.
Website security software monitors site access and uploads in order to keep the shop secure for customers. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. We use a security plugin to provide us with those firewall rules, malware signatures and malicious IP addresses. It also provides anti-virus scanning and alerts of attempted hacks or security breaches.
This website is built upon WordPress, which from a security perspective is pretty secure. We do everything we can to ensure it stays secure, updating, maintaining and optimising the website and shop system on a regular basis. We use a firewall to provide additional security against unauthorised access, attacks and to provide a real time monitoring service with alerts.
Our internal shop admin are all directly employed and forced to use strong passwords with monitored access. This website is run and its data stored in a secure environment protected by anti-virus and with firewalls to prevent unauthorised access.
Your account information and our shopping service is further protected by us using an SSL certificate for this entire website. SSL stands for secure socket layer and it creates an encrypted connection between our site and your browser or device, you can tell its secure because the URL starts with https and shows a green bar or padlock. This is the same type of certification system used for online payments and banking services.
We also use an external payment gateway to process our shop payments, they also use SSL ensuring there is no exposure to data at their end. Using their services also means this website stores none of your personal financial information within the shops system or database.
We will report any unlawful data breach of this website’s database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Access & Alterations
The account dashboard provides you with access to all the information kept on you within the shop system. It lists your name, phone number, email address and the postal address you entered during account creation or ordering. The dashboard provides you with the means to alter all these details including the account password, it also lists your historic order history.
Shop Account Deletion
If you instruct us to cancel or close your shop account we will, after verification via email, delete all the information kept on the shop and website. This deletion can’t be undone, once completed any data removed will be lost forever.
Your Personal Information
You have the right to request a copy of all personal information the shop holds about you. If you would like to do this, please complete the Personal Information Request form or email us directly. We will then send you an email to verify the request is genuine, and then a follow up email containing a link for you to download your data. You can correct or remove information you think is inaccurate or misleading from within your account dashboard.
We use Google Analytics to track visitors of this website and to compile statistical reports on user activity. Google Analytics does this by using tracking Cookies and IP addresses. Cookies are text files and identifiers placed onto a computer. And an IP address is a unique string that identifies a computer when using the Internet or a network. Normally, the only personal information captured by analytics are IP addresses. Our website anonymises our analytics by default to prevent them containing personally identifiable data.
You can set your browser or device not to accept cookies from the websites you visit. They will have instructions on how to delete and block cookies in its settings. You may find websites including this shop will not function correctly as a result of cookies being blocked. As an alternative to blocking you could use those settings to clear any cookies on browser closure.
This privacy notice was last updated on 21 October 2020.
v1: 18/11/2019 – version one.
v2: 22/04/2020 – added fair processing notice.
v3: 01/06/2020 – added analytics cookie details.
v4: 21/10/2020 – added further analytics tracking & processing details.
Fair Processing Notice
Under the definitions in the General Data Protection Regulation, Tennants UK Ltd is the Data Controller.
Information We May Collect
We may collect and process the following data:
- Account and order details.
- Inquiry form submissions.
- Email and telephone details.
- Anonymous visitor numbers & actions.
- Shopping and checkout interactions.
All such data is treated as personal data for the purposes of GDPR.
All the data we collect is stored on secure systems owned and run by Tennants UK Ltd. Only directly employed and authorised staff can view this data and access is monitored. We use all necessary procedures and security measures to prevent unauthorised access, loss, disclosure or amendment.
Information collected from this website is processed in the following ways:
- To complete & dispatch online orders.
- Accounting and taxation services.
- To answer and respond to direct inquiries.
- Anonymous visitor data is used to ensure a quick & secure website.
- Anonymous interaction statistics are used to improve shop services.
Note: We do not provide data to any third parties and no other data processing takes place.
Under GDPR regulations, you have the following rights regarding your personal data:
- Right to Access & Alter – your account dashboard provides access to all the personal data kept on you within the shop system.
- Right to a Data Copy – to download a copy of your personal data, please complete the Personal Information Request.
- Right to Data Erasure – to have all the personal data the shop stores on you deleted, please use the Account Removal form.
- Right to Prevent Processing – no processing occurs except order fulfilment and answering inquiries. Cease placing orders & inquiries to stop this processing.
Note: For more information or help please email your inquiry.
Tennants UK Ltd
Tennant House Mount Street
Telephone Number: 01159738088
Email Address: firstname.lastname@example.org
Company Registration No: 924063
VAT Number: 116 644281