Payments and Dispatch

On this page you can find out how we at the Tennants Traffic Shop take payments and dispatch your orders for delivery.

All prices are shown on the shop are in GB Pounds and without VAT, which is added during the checkout process. Payment is due immediately when ordering, any deferred payments on this online shop have to be pre-arranged. You will be contacted if there’s a problem with your order or we have low stock, a refund may be offered in these cases.

Payments

Payment for each order becomes due immediately after you proceed to the checkout and place your order. First, the checkout provides an order breakdown and a final chance to enter any coupons or alter your shipping details. Secondly, the term and conditions indicator will need selecting before you can proceed to payment.

On pressing the PAY NOW button you are sent to our payment service provider Opayo, previously Sage Pay. You’ll see an order summary and its total cost along with a selection of payment methods. Simply select a method and follow its instructions. Once you have finished entering your payment information and its been verified, you’ll be sent back to our shop and your order receipt page.

Payments are Secured by Opayo from Elavon

Opayo are now the industry leading payment gateway in the UK and we use it on this shop. It’s services give our users a payment portal with built in fraud screening and SSL encryption for all payment details This is a completely safe and secure service which accepts multiple methods of making a payment and provides financial verification services.

By using a payment gateway we can assure account holders their financial details aren’t stored on the shop and thus can not be accessed from within it. This includes any transaction information used when making a payment using the gateway. This service also makes it easier for us to be compliant with the latest data protection and privacy regulations.

Once an order has been received on the shop system you will get an automatic email confirmation. Our sales team will then process the order and check payment before it’s sent for dispatch. Also, a final order completed email with a receipt/invoice will be sent by our accounts department to the account holder.

Note: Opayo by Elavon are the new owners of SagePay. Elavon are a subsidiary of US Bank, one of the largest banks in the US.

Dispatch

We use a national carrier and ship our goods using their standard express service. This means most orders, excluding pallet shipped, ship 2-5 days after they’ve been received. The shipping address used for delivery is selected during the checkout process and must be within the UK mainland, since this is the extent of our shopping service.

Delivery Costs

Costs for shipping are calculated on a basis of weight & size. Combining large and small items together means delivery costs are worked out based on the largest item. The actual amount charged for an order can be seen on the checkout page, before you proceed to making payment.

UK Mainland Rates
We are transparent with our delivery rates and will only charge you the real cost of shipping. As you can see, our delivery costs rise with the order weight up to a maximum of £70. And that includes the long item surcharge, so the most you’ll ever be charged is £70. But if you spend over £1000 on a single order, we will deliver completely Free of Charge.

All areas of Mainland UK – England, Wales and Scotland are covered by the standard rates displayed below.

Order WeightStandard Rate
Up to 10kg£5.75
Up to 30kg£10.00
Up to 40kg£12.60
Up to 50kg£15.20
Up to 60kg£17.80
Up to 70kg£20.40
Up to 80kg£23.00
Up to 90kg£25.60
Up to 100kg£28.20
Pallet - Over 100kg£45.00
Desk Screen Surcharge£10.00 (per order)
Long Item Surcharge (over 1.6m)+ £4.95 (each)
MAX Shipping Cost£70
FREE SHIPPING£1000

Shipping & Pallets
Small orders and goods will be typically delivered within 2-3 working days, usually in a cardboard box. But a lot of our goods are large in size or weight and thus require shipping on a pallet. These orders might have an extra time to process due to packing and logistics, thus taking 3-5 working days.

To keep orders safe, we shrink wrap all items packed onto a pallet. Consignment documentation is attached to outside of the pallet or held by the driver. A signature is required on delivery and the goods should undergo a quick visual check for damage before signing.

Dispatch and delivery

A forklift or powered pallet truck would be best for moving these goods, due to their size and or weight. Stripping away the wrapping material, allows them to be moved one at a time but be careful not to cause damage to the contents if using a knife.

All orders must be checked on receipt of delivery and any damage to the packaging, noted in writing with the delivery driver and signed for as damaged. Individual goods should also be checked for damage or missing items. Report any issues directly to us within 7 days of delivery to be eligible for refund or replacement